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    • Assistant manager training soft skills - Bengaluru - WNS

    WNS
    WNS Bengaluru

    2 weeks ago

    WNS background
    Description
    Assistant Manager
    • Training Job Summary
    • To identify training needs and manage/co ordinate/plan/deliver and monitor Communications, Culture orientation, process training & upskilling programmes for all employees
    • Reporting to Group Manager / Sr.
    Group Manager – Training
    • Ensuring strict and absolute compliance to the training governance plan of the business
    • Identifying training and development needs through Product Knowledge Tests & Quality defect analysis
    • Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs
    • Disbursing Product & Process updates in line with training governance
    • Co ordinate / conduct refresher training based on TNI
    • Conducting appraisals
    • Devising individual coaching / learning plans
    • Creating/updating training materials for in house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals
    • Supervising training delivery during new hire and project transition periods
    • Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance
    • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
    • Evaluating trainers and training & development programmes through clasroom observation sessions
    • Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)
    • Deliver one on one coaching and provide feedback whenever required
    • Reporting to Group Manager – Training
    • Ensuring strict and absolute compliance to the training governance plan of the business
    • Identifying training and development needs through Product Knowledge Tests & Quality defect analysis
    • Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs
    • Disbursing Product & Process updates in line with training governance
    • Co ordinate / conduct refresher training based on TNI
    • Conducting appraisals
    • Devising individual coaching / learning plans
    • Creating/updating training materials for in house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals
    • Supervising training delivery during new hire and project transition periods
    • Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance
    • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
    • Evaluating trainers and training & development programmes through clasroom observation sessions
    • Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)
    • Deliver one on one coaching and provide feedback whenever required
    Experience- Minimum 3 years of Communications, Soft Skills and process training experience with 1 year in a similar role- BFS or Healthcare domain experience preferred Desired Skills- Excellent Communication Skills- Excellent Presentation skills- Excellent Interpersonal skills- Very good analytical abilities- Very good problem solving abilities- Good, working proficiency of MS-Office suite, especially MS-Excel Certifications- Any Training Certifications, a plus Environmental Requirements- Flexible to work in a 9 hour rostered shift- Flexible to work in a 24/7 environment, with a rotational shift (5 day working)- Ability to go the extra mile and deliver on time
    Qualifications
    Graduate, Communications - Soft Skills and Cultural Orientation Training Expert
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