Chat360 - Chief Of Staff (1-3 yrs) - Mumbai, India - iimjobs

Description

Chief of Staff

Company Overview:
Chat360 is a funded technology startup that offers omnichannel conversational commerce for enterprises across geographies.

It leverages Chatbots and AI-powered solutions with a powerful analytics engine to help businesses generate more leads, enhance customer retention, and automate customer support and marketing initiatives through platforms like WhatsApp, Facebook, Google, etc.

We have handled more than 100 million chats successfully and have impacted 10+ industries so far by implementing conversational commerce.

The founding team consists of the alumni of the London Business School and IIT. Chat360 is backed by $150M+ group and has several leading enterprises and companies as its client.

Position Overview:

As the Chief of Staff at Chat360, you will serve as a key advisor and strategic partner to the CEO, playing a critical role in driving organisational effectiveness, operational excellence, and cross-functional collaboration.

You will work closely with senior leadership to align business priorities, streamline decision-making processes, and execute strategic initiatives that drive long-term growth and success.

The Chief of Staff will be instrumental in fostering a culture of innovation, accountability, and high performance across the organisation.

Responsibilities:

• Partner with the CEO to define and execute Chat360's strategic vision, ensuring alignment with organisational goals and objectives.
• Act as a trusted advisor to the CEO, providing strategic counsel, insights, and recommendations on key business decisions and initiatives.
• Drive crossfunctional collaboration and communication across departments, ensuring alignment and coordination on strategic priorities and initiatives.
• Lead special projects and strategic initiatives on behalf of the CEO, overseeing planning, execution, and implementation to achieve desired outcomes.
• Serve as a liaison between the CEO and senior leadership team, facilitating communication, decisionmaking, and followup on action items.
• Prepare and deliver executivelevel presentations, reports, and communications to communicate strategy, progress, and results to internal and external stakeholders.
• Conduct research, analysis, and benchmarking to support strategic decisionmaking and identify opportunities for improvement and innovation.
• Monitor and track progress on strategic initiatives, KPIs, and goals, providing regular updates and recommendations to senior leadership.
• Drive operational efficiency and process improvement initiatives across the organisation, identifying areas for optimization and implementing best practices.
• Foster a culture of accountability, transparency, and high performance, leading by example and championing Chat360's core values and culture.

Qualifications :

• Bachelor's degree in business, management, or related field; MBA or equivalent preferred.
• Experience working in a fastpaced, highgrowth startup environment is highly desirable.
• Strong strategic thinking and analytical skills, with the ability to translate complex ideas into actionable plans and initiatives.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels of the organisation.
• Proven ability to lead crossfunctional teams and drive collaboration and alignment across departments.
• Exceptional project management skills, with the ability to manage multiple priorities and deliver results in a dynamic and fastpaced environment.
• High level of integrity, discretion, and professionalism, with the ability to handle sensitive and confidential information with utmost confidentiality.
• Strong leadership presence and executive presence, with the ability to inspire and motivate others towards achieving common goals.