Technical Lead - Bengaluru, India - Ecolab
Description
Bachelors Degree in computer science, Engineering or related field, or equivalent experience
7+ years of experience working with technology solutions in IT industry.
5+ years of experience supporting NICE inContact (CXone) Contact Center solution.
Strong experience with ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email and workforce management (WFM)
Solid understanding of call flows, scripting, and design within CXone Studio
2+ years of experience working on common programming such as JavaScript/Node, Python, Java, .Net, Angular or equivalent technology.
4+ years of experience with Agile delivery methodologies (i.e., Scrum, Kanban)
Experience leading Software Development Lifecycle (SDLC) practices
Provide expert level technical support to resolve issues, working with end users, SMEs, sub-contractors, and vendors.
Experience effectively partnering with managers and key stakeholders.
Fluent in written and verbal communication in English