Training Manager - Mumbai, India - Concentrix

Description

About ConcentrixConcentrix, is a technology-enabled global business services company (Nasdaq listed: CNXC)specializing in customer engagement and improving business performance for some of theworld's best brands.

Every day, from more than 40 countries and across six continents, our staffdelivers next generation customer experience and helps companies better connect with theircustomers.

We create better business outcomes and differentiate our clients throughtechnology, design, data, process, and people.

Concentrix provides services to clients in tenindustry verticals:

automotive; banking and financial services; insurance; healthcare;technology; consumer electronics; media and communications; retail and e-commerce; traveland transportation; energy and public-sector.

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Job Location:

VietnamJob Description:

ROLE:

Manager–Voice & Accent Training ManagerConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Essential Functions/Core Responsibilities

Develop a department of well-trained, competent professionals who continuously improve the organization and themselvesConduct Train-the-Trainer sessionsConduct quarterly one-on-ones with TrainersCoordinate with the Quality Supervisor and Operations on consistency issuesCreate and maintain consultant training scheduleCultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultantsCoordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile

Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferredStrong communication skills, both written and verbalProficient in Microsoft OfficeAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverableAbility to mentor, coach and provide direction to a team of employeesSelf-starter, sense of urgency, and works well under pressureAbility to foster a sense of professionalism and relationship building for self and teamStrong attention to detailAbility to work a flexible scheduleOccasional travel

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.