Wipro - IT Services Desk Analyst L1 - Bangalore, Karnataka, , India

Responsibilities: · -<\/b><\/span> · <\/span><\/span><\/div> · <\/span><\/span><\/div> · As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns<\/span> · <\/span><\/span><\/div> · <\/span>< ...

Job description

Responsibilities:
-<\/b><\/span>

<\/span><\/span><\/div>

<\/span><\/span><\/div>

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns<\/span>

<\/span><\/span><\/div>

<\/span><\/span><\/div>

• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk -ins<\/span>

<\/span><\/span><\/div>

<\/span><\/span><\/div>

• Identify and escalate tickets requiring urgent attention and action<\/span>

<\/span><\/span><\/div>

<\/span><\/span><\/div>

• Log all contacts and document all the activities and results accurately and completely within the incident management tool<\/span>

<\/span><\/span><\/div>

<\/span><\/span><\/div>

• Deal with and resolve help desk requests<\/span>

<\/span><\/span><\/div>

<\/span><\/span><\/div>

• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner<\/span>

<\/span><\/span><\/div>

<\/span><\/span><\/div>

• To maintain and fine -tune a high degree of customer service for all support queries and adhere to all service management principles<\/span>

<\/span><\/span><\/div>

<\/span><\/span><\/div>

• Open to working in a 24x7 environment with rotating shifts and rotating weeks off<\/span><\/span>

<\/div><\/span>