Manager, Global WFM - Bengaluru, Karnataka

Key Responsibilities · Develop and publish daily, weekly, and monthly schedules based on forecasted workloads and service level requirements. · Build schedules supporting multi‑channel environments (voice, chat, email, case management). · Apply shrinkage assumptions (leave, absen ...

The WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goa ...

+Develop daily weekly and monthly schedules based on forecasted workloads service level requirements Build schedules supporting multi-channel environments voice chat email case management Apply shrinkage assumptions leave absenteeism training meetings system downtime Ensure sched ...

The responsibilities include designing and developing reports/dashboard on time and to specifications, developing strategies, keeping up to date with the latest developments, analyzing operations, and making suggestions for improvement. · ...

Global Workforce Management Leader (Vice President) · This is a rare opportunity to serve as the principal architect of a global talent strategy. We are looking for a visionary leader to build and scale our first-ever Centralized Workforce Management (WFM) function from the groun ...

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse ...

Description · Job Summary: · We are looking for a Manager with 10+ years of expertise in Workforce Management (WFM) to join the Human Capital Advisory team. This is a fantastic opportunity to be a part of a leading global professional services organization. · Key Responsibilities ...

The Senior Director – WFM is responsible for providing strategic and operational leadership across all Workforce Management functions globally. · Develop and execute enterprise-level WFM strategy aligned with organizational and client business goals. · Partner with AVP/VP and sen ...

Description · Job Summary:  · We are looking for an Assistant Manager with strong expertise in WFM who will support and lead components of WFM engagements. The individual will work across several projects, utilizing deep knowledge of Workforce Management processes and systems. Th ...

Partner with client team to develop/deploy innovative solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. · Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking ...

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse ...

Description · Job Summary:  · We are looking for a Consultant with hands‑on experience in UKG to support client engagements across geographies. The individual will work as part of the WFM delivery team and will have the opportunity to contribute to multiple projects by leveraging ...

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. · ...

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role & Key Responsibilities: · Partner with client team to develop/deploy innovative solutions. · Facilitate/Lead testing ...

We partner with ambitious executives around the world to future-proof their business · Partner with client team to develop/deploy innovative solutions.Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. · Support/drive transitioning ...

We're looking for Senior Managers with expertise in Workforce Management (WFM) to join our Workforce Advisory (WFA) team.As member of our WFA practice, you'll be part of a team that support clients in aligning their HR function with the Organizational plans while keeping employee ...

We are looking for a Real Time Analyst-WFM to join our team in Bangalore. The ideal candidate will have 2 years of experience in WFM in BPO and knowledge of Calabrio WFM tool. · ...

Company Profile · Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lif ...

About Delta Tech Hub: · Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining ...

Job Description - Workforce Management Analyst · about Randstad enterprise · Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's · breadth of services to build total talent models that generate maximum business value for cli ...