Guest Service Executive - Tirupati, India - Fortune Park Hotels Ltd

Description

1. To help and assist the Front Office Manager in organizing and running the department
2. To be warm, friendly and courteous to guests
3. To achieve optimum sale of rooms through proper yield management
4. To supervise the reception counter
5. To check all VIP rooms
6. To initiate action on all mail coming into the department
7. To initiate action on all group bookings and block rooms in the reservation register
8. To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
9. To follow up with the local travel agent for requirements of a group before their arrival
10. To maintain appropriate guest history records
11. To greet guests on arrival and provide timely assistance at check-in
12. To advise the general manager of all VIP arrivals and also to escort all VIPs to their rooms
13. To assist guests immediately if they have any problems with the services provided by the Hotel To pay special attention to special requests on rooms