Customer Care Representative - Faridabad, India - Manav Management Group

    Manav Management Group
    Manav Management Group Faridabad, India

    1 week ago

    Default job background
    Full time
    Description

    Company Overview

    Manav Management Group is a well-established company with 10 years of experience in providing Domestic Placement Services in Faridabad. We have a wide network of industry contacts and offer excellent job opportunities to candidates in various fields. Additionally, we provide Manpower Recruitment and HR services to our clients.

    Job Overview

    We are hiring a Customer Care Representative to join our team at Manav Management Group, a reputed company providing Domestic Placement Services in Faridabad, Haryana. As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with a junior level requirement of 1 to 3 years of experience.

    Qualifications and Skills

    • Minimum of 1 to 3 years of experience in a customer service role.
    • Excellent verbal and written communication skills in English.
    • Strong problem-solving and decision-making abilities.
    • Ability to handle multiple tasks and prioritize workload.
    • Good knowledge of customer service principles and practices.
    • Proficiency in using customer service software, databases, and tools.
    • Ability to adapt to changing customer needs and provide appropriate solutions.
    • Positive and professional attitude towards customers.
    • Ability to work well in a team environment.

    Roles and Responsibilities

    • Answering incoming calls and responding to customer inquiries.
    • Providing information about products and services.
    • Handling and resolving customer complaints in a professional manner.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with internal departments to resolve customer issues.
    • Escalating customer complaints to the appropriate personnel for further investigation and resolution.
    • Maintaining a high level of customer satisfaction through excellent customer service skills.