- Collaborate closely with the logistics team to address and resolve dispatch-related customer queries.
- Ensure effective communication of end user needs and concerns to the Operations team for timely resolution.
- Demonstrate empathy and attentiveness to customer needs throughout the support process.
- Monitoring Inbound and Outbound calls.
- Be prepared to handle the responsibilities of a logistics executive if the situation demands.
- High energy levels and a strong sense of ownership.
- Exceptional proficiency in the English and Hindi languages.
- Proficient computer skills, with expertise in MS Excel.
- Outstanding communication skills to interact effectively with customers and internal teams.
- Excellent people management skills to foster positive relationships with both customers and colleagues.
- Ability to remain calm under pressure and handle challenging situations with composure.
- Strong hustle mentality, demonstrating the drive to achieve desired results.
Customer Support Executive - Bengaluru, India - MyDiagnostics
Description
About MyDiagnostics:
The future of preventive health is here and it's more incredible than you think. Old notions of wellness and disease will be replaced by a new paradigm: "Optimisation" being a state that extends beyond the absence of symptoms, to include vibrant health and limitless potential for growth. We'll learn how our bodies work on multiple levels, from what goes on beneath our skin to how our minds affect our physical well-being.
MyDiagnostics effort is to bring advances in continuous monitoring sensors, genomics, microbiome, metabolic testing, neurotransmitters & DIY-testing that are creating an entirely new empowerment for preventive health care — one that provides the tools and resources needed to monitor your own body at home
Roles & Responsibilities:
Must have: