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    Fraud Investigation/Disputes Associate - Gurugram, India - Genpact

    Genpact
    Genpact Gurugram, India

    2 weeks ago

    Genpact background
    Upper Management / Consulting
    Description

    With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

    Inviting applications for the role of Senior Associate – Banking – Financial Crime & Fraud Prevention

    Responsibilities for this role include, but are not limited to, reviewing and eliminating potential fraud risks emanating from banking transactions (credit card, loans, deposits and payments activity). This requires logical thinking and problem-solving skills with common sense to approach fraud reviews in order to mitigate fraud impacts to the financial institution and their customers. Other responsibilities include participating in and creating projects and reports as needed, both ad hoc and otherwise.

    Responsibilities


    • Investigate suspicious activity and abnormal customer behavior stemming from alerts generated from the fraud detection systems and controls. This includes out of pattern card spend or anomalous account activities.


    • Perform a reasonable investigation on alerts using all tools available to decision a review in a timely manner per designated SLA's


    • Sufficiently document the steps taken during the review and decision rationale, along with supporting documentation used in the review


    • Complete understanding of policy and procedures and familiarity with fraud investigation and case management tools


    • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends


    • Adaptability to learn new processes, concepts and skills and an eye for detail


    • Consistently achieve/exceed quality standards for investigations


    • Participate in ad hoc projects/assignments as necessary


    • Client interactions via training, conference calls, emails, etc.

    Qualifications

    Minimum qualifications


    • Graduate: Any Stream


    • Experience with Microsoft Office/ Google suite

    Preferred qualifications


    •


    • Required relevant experience working on Fraud Detection/Mitigation for financial institutions


    • Working knowledge of Claims/Disputes/Chargeback will be an advantage


    • Excellent communication skills (English) and an ability to compose a grammatically correct, concise and accurate written response


    • Good interpersonal skills, with the ability to communicate transactional issues correctly and clearly to both internal and external customers


    • Basic knowledge of Banking Industry & Regulatory Environment including but not limited to Regulations CC, D, E & Z and Red Flags Rule, FCRA, etc.


    • Ability to articulate research findings and detail them out as per need


    • Ability to maintain high levels of confidentiality and data security standards

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

    Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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