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  • Service Excellence Expert - Hyderabad - beBee Careers

    beBee Careers
    beBee Careers Hyderabad

    1 month ago

    Default job background

    Job title: Service Management Specialist

    Description
    Service Management Specialist

    Job Description

    As a key member of the IT team, you will be responsible for ensuring the stability and integrity of critical systems and applications. This includes coordinating all aspects of BAU Support, reviewing vendor performance, managing incidents, and collaborating with stakeholders to drive continuous service improvement.

    Main Accountabilities:
    • Coordinate all aspects of BAU Support for dedicated systems, tools, or applications.
    • Review vendor performance based on SLAs and KPIs.
    • Crisis management coordination with partners for major incidents.
    • Problem management and root cause identification.
    • Application availability, life-cycle management, security, and compliance requirements.
    • Continuous Service Improvement through effective ideation and execution of Service Improvement Plans.
    • Collaborate with Procurement and Vendor Management organizations on supplier management.

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