13379 # 1 # Service Desk Coordinator - Bengaluru, India - Qualitest

    Qualitest
    Qualitest Bengaluru, India

    2 weeks ago

    Qualitest background
    Full time
    Description

    Job Description: Service Desk Coordinator will coordinate the Service Desk activities and tasks, being responsible for coordinating consistent response, communication and delivery of Service Desk-based activities.

    In this role, some of the key responsibilities will be to:


    • Open and review Service Desk Calls; ensuring the customer provides an appropriate level of information


    • Allocate Service Desk Calls to appropriate technician


    • Ensure that Service Desk Calls are monitored in-line with SLAs and updated efficiently and effectively


    • Proactively communicate with the business in order to provide updates on outstanding incidents and projects


    • Assist in the investigation and resolution of issues relating to applications in order to assist the team in providing a high level of customer service


    • Build and maintain strong working relationships with key business users, colleagues and support bodies in order to provide a professional customer service approach


    • Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spirit

    Requirements

    Qualification:


    • Any graduation with excellent English verbal and written communication skill


    • Desired to have previous experience in a similar Service Desk support role or IT administrative environment


    • Knowledge of ITIL processes would be an added advantage


    • Experience of providing customer service over the chat and telephone


    • Experience of using Service Desk incident logging software


    • Computer literate; skilled in use of Office 365, Word and Excel


    • Female Candidate


    • Experience : Freshers (maximum 6 months in any customer facing role)


    • This role is a 100% Work from Office


    • This role involves working in shifts

    Behavioural Requirements:


    • Customer Service: ability to meet and strive to exceed the needs of internal customers by producing quality work and service


    • Drive for Results: able to go the 'extra mile' to achieve tasks, objectives and targets.


    • Demonstrates good attention to detail across all areas of work


    • Teamwork: able to work together with colleagues to pool skills, ideas and resources to achieve objectives and resolve problems


    • Initiative and Problem Solving: able to take ownership of area, accepts issues and follow up with actions to rectify


    • Planning and Organising: able to work to important deadlines and manage time effectively

    3 must haves

    Service Desk Management 4/5

    Installations 4/5

    Troubleshooting 2/5

    Benefits

    Why QualiTest?

    • Have continuous access to and work with Senior Testing Specialists and Practice Experts
    • Be a part of a leading testing company, globally recognized as a Visionary by Gartner Magic Quadrant
    • Work with cutting edge technology in a company built by testers for testers, this is what we do
    • As a global company, we offer unique placement opportunities around the world
    • Our QualiTesters are the reason for our success, we constantly encourage career development and promote from within

    Intrigued to find more about us?

    • Visit our website at
    • Check out our Career page: http://qa-