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    • Digital Marketing Account Manager - India, Cochin / Kochi / Ernakulam - SocialTribe

    SocialTribe
    SocialTribe India, Cochin / Kochi / Ernakulam

    1 month ago

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    Description
    **Job Summary:**
    We are seeking a dynamic and experienced leader to serve as a Point of Contact with our clients, manage client expectations, and project manage multiple clients across Performance Marketing, SEO, and their combination. The ideal candidate will have experience working in agencies, managing client relationships, and providing strategic guidance.
    **Key Responsibilities:**
    • Manage client expectations and proactively resolve day-to-day issues and conflicts in an effective manner.
    • Utilize AI note-taking tools, project management software like Clickup, and take minutes of meetings.
    • Contribute to the company's business plan by ensuring high client satisfaction and identifying growth opportunities.
    • Provide crisis communication advice and support.
    • Identify and propose suitable avenues for engagement with clients' stakeholders, including event participation, speaker opportunities, and industry partnerships.
    • Stay up-to-date on the latest digital marketing trends and advise clients and the team accordingly.
    • Deliver reporting and measurement for clients.
    • Ensure client approvals for expenses and reconcile all incurred costs.
    • Develop high-quality documents, including strategy documents, PR plans, and proposals.
    **People Management:**
    • Manage workload without micro-managing.
    • Build trust within the team by promoting openness and transparency.
    • Demonstrate reliability and timeliness in delivering responsibilities.
    • Maintain professionalism to support the firm's reputation in the local market.
    **New Business Development:**
    • Assist or win new business opportunities.
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