telecaller - Noida, India - Ansumiti Technosoft

Description

Overview:

The role of aTelecaller is integral to our organization as they are the firstpoint of contact for our customers. Telecallers play a crucial rolein driving sales providing excellent customer service andmaintaining strong relationships with ourclients.

KeyResponsibilities:

• Make outbound callsto potential customers
• Answer incoming callsfrom prospective customers
• Understand customerneeds and requirements
• Explain products orservices to potential customers
• Manage andresolve customer complaints
• Obtain and documentcustomer information
• Maintain a knowledge ofall products and services offered
• Provideinformation about products and services tocustomers
• Enter and update customer informationin the database
• Keep records of calls andsales
• Follow up on initialcontacts
• Conduct customer and marketresearch
• Meet daily weekly and monthly calltargets
• Coordinate with sales and marketingteams
• Adhere to communication scripts andguidelines

RequiredQualifications:

• High school diplomaor equivalent
• Proven work experience as aTelecaller or similar role
• Proficient inrelevant computer applications
• Excellentcommunication and interpersonal skills
• Abilityto handle rejection and stress in a fastpacedenvironment
• Good knowledge of sales andcustomer service practices
• Strong phone andverbal communication skills
• Ability tomultitask and manage time effectively
• Fluencyin multiple languages may beadvantageous
• Experience in customerrelationship management systems is aplus
• Problemsolving skills and a positiveattitude
• Flexibility to work variousshifts
• Proven track record of successfullymeeting sales quotas or targets
• Anunderstanding of the sales process anddynamics
• Ability to work independently and aspart of ateam

communication,persuasion,customerservice,negotiation,time management