Current jobs related to IT Service Operations Lead - Thane, India - WTW

  • The Leaders Hive

    Operations Lead

    18 hours ago

    The Leaders Hive Mumbai, India

    Clinical Trial Lead · We seek highly skilled and experienced professionals to lead and manage clinical trials. The ideal candidate will have a strong background in clinical research, project management, and regulatory compliance. · Key Responsibilities · Oversight of clinical tri ...

  • Livspace

    Operations Lead

    6 days ago

    Livspace mumbai

    About the Role: · We are seeking an experienced project management professional to drive modular-focused residential interior fit-out projects in collaboration with the design and site delivery teams. · Key Responsibilities: · You will be responsible for project deliveries, inclu ...

  • Sunkersett Investment Intermediaries

    Operations Team Lead

    1 hour ago

    Sunkersett Investment Intermediaries Mumbai

    Building on a Legacy of Trust and Growth: About Sunkersett Investment Intermediaries · Our story begins over 150 years ago with the inspiring life of Shri Jugonnath Nana Sunkersett. · Renowned for his trustworthiness, community spirit and pivotal role in shaping Mumbai, his legac ...

  • Grab (Grab a Grub Services Ltd)

    Supply Operations Lead

    18 hours ago

    Grab (Grab a Grub Services Ltd) Mumbai, India

    Job Description · The Central Supply Operations Lead oversees the lifecycle of delivery riders, from onboarding to full and final settlement. This role ensures a balance between rider supply and demand, considering peak periods and seasonal variations. · Key Responsibilities · Ri ...

  • Third Bridge Group Limited

    Senior Lead Operations

    18 hours ago

    Third Bridge Group Limited Mumbai, India

    Job Description · Company Overview · We are a market-leading investment research firm. Our superpower is the combination of human insights and unique investor-led content with a global expert network. · We serve over 1,000 investment firms, offering clients 24/7 coverage through ...

  • BDx Data Centers

    Information Technology Operations Lead

    18 hours ago

    BDx Data Centers Mumbai

    Job Description · As a key member of the Global IT Operations Team, this hands-on role will focus on the day-to-day operations of the Corporate IT Operations Centre. The IT operations support lead will oversee a team of technical support professionals who will proactively discove ...

  • SHI | Locuz - An SHI Company

    Security Operations Centre Lead

    6 days ago

    SHI | Locuz - An SHI Company mumbai

    We are seeking a highly experienced SOC Lead to join our team at {company}. · Prior experience in this role is required, with a minimum of 8+ years of experience in a combination of risk management, information security and IT roles. · Key Responsibilities · Provide leadership to ...

  • Amazon

    Team Lead, Lastmile Operations

    18 hours ago

    Amazon Mumbai

    Job Title: Team Lead · Location: Mumbai, India · At Amazon, we're working to be the most customer-centric company on earth. We're seeking a Team Lead for our Delivery center in Mumbai. · The successful candidate will be responsible for shift operations at our Distribution Centers ...

  • SHI | Locuz - An SHI Company

    Security Operations Centre Lead

    6 days ago

    SHI | Locuz - An SHI Company mumbai

    We are seeking a highly experienced SOC Lead to lead our Security Operations Centre (SOC) team. · The ideal candidate will have a minimum of 8-12 years of experience in risk management, information security and IT roles. · Key Responsibilities: · Lead a team of Security Operation ...

  • Bajaj Electricals

    Specialist/Lead - Cloud Operations

    3 days ago

    Bajaj Electricals Mumbai

    About Company : Bajaj Electricals Limited is a globally renowned Indian Consumer Appliances and Lighting Solutions company. Headquartered in Mumbai, it is a part of the $100 bn multinational conglomerate Bajaj Group founded by Shri Jamnalal Bajaj. · Our History · The Company was ...

  • BDx Data Centers

    Information Technology Operations Lead

    6 days ago

    BDx Data Centers navi mumbai

    Job Description · This hands-on role will lead the day-to-day operations of the Corporate IT Operations Centre within the Global IT Operations Team. The successful candidate will help proactively discover and resolve problems before users are impacted, leading a team of technical ...

  • Tata Consultancy Services

    Operation Calender Backup Team Lead

    1 week ago

    Tata Consultancy Services mumbai

    Greetings from TCS · We are seeking an experienced Operations Calendaring Backup Team Lead. · Key Responsibilities: · Leverage technical expertise to manage and maintain backup systems and processes. · Collaborate with cross-functional teams to ensure seamless operations and mini ...

  • Tata Consultancy Services

    Operation Calender Backup Team Lead

    6 days ago

    Tata Consultancy Services mumbai

    Job Title: Operations Calendar Backup Team Lead · About the Role · We are seeking a highly experienced and skilled Operations Calendar Backup Team Lead to join our team at TcsHiring. · Key Responsibilities · Lead the operations calendar backup team to ensure seamless execution of ...

  • Avenue Supermarts Ltd - DMart

    DMart - Security Operations Lead - Threat Hunting

    1 hour ago

    Avenue Supermarts Ltd - DMart Mumbai

    · KEY SKILLS AND EXPERIENCE: · 1. Demonstrable experience within a Security Operations Center, coordinating responses to security incidents. · 2. Experience leading the implementation and development of MDR tooling, infrastructure and processes · 3. Experience on popular SIEM, S ...

  • Vector Consulting Group

    Lead - Primary Research

    6 days ago

    Vector Consulting Group thane

    Job Role | Lead - Primary Research · At Vector Consulting Group, we offer unique solutions to chronic problems in areas of supply chain, operations, sales & distribution, R&D, NPD, retail operations, Industrial CAPEX projects, and software development. · We have a strategic tie-u ...

  • Amazon

    Team Lead, ATSPL

    18 hours ago

    Amazon Thane

    Job Description · At Amazon, we strive to be a customer-obsessed organization that excels in innovation and operational excellence. To achieve this, we seek highly talented and driven individuals who can help us deliver exceptional results. · As a key member of our Transportation ...

  • Revvity

    Digital Director

    18 hours ago

    Revvity Thane, India

    Job Description · The ideal candidate should possess a strong track record of successfully leading multiple large-scale, complex system implementations from start to finish. Examples of such projects include e-commerce platforms, customer relationship management (CRM) systems, ma ...

  • Omega Healthcare Management Services

    Business Analyst(AR Manager)

    2 days ago

    Omega Healthcare Management Services Thane

    Job Summary · We are seeking an experienced leader to oversee the daily operations of our team. · The successful candidate will be responsible for coaching and supporting Leads and Assistant Managers, ensuring that the team meets or exceeds their performance. · This role involves ...

  • Cognizant

    Purchasing Team Leader

    2 days ago

    Cognizant Thane

    About Our Company · We are a company shaping the future of environmental science on a global scale. · Our customer is dedicated to creating innovative solutions that enhance and protect the health of environments worldwide. · With expertise rooted in sustainability, they tackle s ...

  • CIRCOR International, Inc.

    Senior Internal Auditor

    6 days ago

    CIRCOR International, Inc. thane

    Sr. Internal Auditor · Manage daily Audit, SOX & Compliance monitoring activities and functions for the Group. · Perform SOX risk assessment process, annual audit plan development, and lead special projects and/or fraud investigations. · Participate in annual Sarbanes-Oxley testi ...

  • AAK India, South Asia & Sub-Saharan Africa

    Assistant Manager

    6 days ago

    AAK India, South Asia & Sub-Saharan Africa thane

    Roles & Responsibilities: · 1. Perform tax services in compliance with relevant laws and regulations to ensure accuracy and adherence. · 2. Develop and manage innovative tax planning programs, leveraging best practices to optimize outcomes. · 3. Conduct thorough reviews of comple ...

    • IT Service Operations Lead - Thane, India - WTW

    WTW
    WTW Thane, India

    1 month ago

    Default job background
    Description

    Job Title: Team Lead - Service Operation

    ">

    The Team Lead is responsible for the daily supervision and accountability of Service Operation analysts, motivating them to do their job effectively and provide consistent quality and efficiency of service delivery to clients. They will manage team members through motivation, coaching, and mentoring while ensuring staffing levels are enough to maintain contractual service agreements.

    A Team Lead provides daily objectives, develops reward systems for productivity that motivate new hires and seasoned workers alike, and communicates any issues with upper management to reach business goals effectively.

    Key Responsibilities:

    • Oversee daily Service Operation team support activities
    • Daily delivery of effective phone call management, FCR, customer satisfaction survey, SLAs, etc.
    • Responsible for ensuring the team metrics are met or exceeded.
    • Act as logistical organizer of staff to respond to a variety of inbound support requests
    • Ensure all tickets are maintained in appropriate work queues and completed based on established SLAs.
    • Manage employee schedule requests and admin tasks assigned for Team Leader
    • Enforce Attendance policy, utilizing attendance tracker
    • Monitor agent activity to promote productivity and utilization
    • Provide feedback to account teams and operations management on the status of account activities
    • Effectively respond to end-user requests to speak to a supervisor
    • Provide agent coaching and feedback to drive quality improvements

    Business Value:

    • Service Readiness: The Team Lead contributes to Service Operation preparedness by improving analyst client and technical knowledge and skill sets to effectively perform their expected roles.
    • Quality Improvement: The Team Lead helps enhance Service Operation performance, boost employee productivity, reduce company turnover, and improve company culture.

    Requirements:

    • Full-time degree in a related discipline or equivalent combination of education and experience
    • 10+ years of experience in Service Ops
    • 3+ years of proven work experience as a team leader or supervisor
    • In-depth knowledge of Service Operation performance metrics or ticketing tools
    • ServiceNow ticketing tool experience and Genesys System knowledge
    • Good PC skills, especially MS Office 365 (Excel, Word, PowerPoint)
    • Degree in Management, Training, or Certification in team leading is a plus
    • ITIL Foundation Certification is preferred
    • Knowledge of Six Sigma or any quality control methodologies
    • Excellent communication, leadership, and presentation skills
    • Proven technical trouble-shooting and diagnostic skills
    • Ability to quickly react to dynamic service delivery requirements
    • Ability to influence, network, and collaborate with IT teams
    • Ability to perform repetitive tasks and work with limited supervision
    • Decision-making, Organizational, and time-management skills

    Estimated Salary: $120,000 - $180,000 per year

Jobs
>
Thāne