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    Service Desk Specialist - Delhi, India - Genpact

    Genpact
    Genpact Delhi, India

    1 month ago

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    Genpact background
    Description
    Process Associate – Workplace Services Service DeskLocation: HyderabadExperience: FreshersQualification: Very Good Communication with PC Software and Hardware knowledge


    Candidate with experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz.

    Windows 7, Windows 8 and Windows 10.

    ResponsibilitiesCertain responsibilities related to Level 1 Service Desk Support are identified briefly below:

    • 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
    • Provide Incident, query and service request management and monitoring (incl. escalation)
    • Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
    • Review and Maintain internal Service Desk Support/knowledge Base
    • Implement and Maintain self-service/self-help resources and services
    • Report on known outage and service impacts
    Qualifications we seek in you

    • College diploma or university degree in the field of computer science.
    Preferred Qualifications/ SkillsGood communication skills

    • Familiar with ITIL framework.
    • Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
    • Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
    • Expertise in Active Directory administration, including creation of domain/exchange accounts.
    • Excellent troubleshooting skills.
    • Good interpersonal skills and attention to customer service.
    • Ability to work effectively in a fast-paced environment.
    • Ability to communicate effectively.
    • Ability to effectively prioritize incidents and service requests.
    • Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.

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