micc - Ahmedabad, India - Pharmazone

Description

Hello Jobseekers

Greetings From Pharmazone

We are hiring

Position-PV-MICC

Location-Ahmedabad

Qualification-B.Pharm/M.Pharm

Experience- 3-4 Years

Shift- 8PM-5AM (Night Shift)

Job Description:-

• Receive and process assigned voicemails
• Update the Voicemail Tracker
• Receive information or inquiry through phone call/email/fax/mail and create a record in Track Wise and IRMS
• Attach product replacement authorization form in Track Wise, if inquiry involves replacement request
• Follow Track Wise Convention guide while handling and managing product complaints.
• Receive information or inquiry through phone call/email/fax/mail and process them in IRMS
• Generate reports related to inquiries received through phone call/email/fax/mail
• Enter all the relevant information received through phone calls/email/fax/mail into IRMS
• Enter all the information pertaining to non-significant phone caIIs, emails, faxes for internal tracking and reconciliation
• Responsible for receiving phone calls related to adverse events and for book-in of cases received by all source types (phone call/email/fax/mail) into ARIS-g
• Responsible for following good documentation practices while completing AEM form
• Responsible for triaging of case
• Responsible for attaching AEM form or other source documentation to case.
• Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.
• Thorough understanding of use of FAQs and product labeling to answer medical information inquiries
• Thorough understanding of regulatory requirements for safety reporting.

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