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    Korean Language Expert - chennai, India - Movate

    Movate
    Movate chennai, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    Hiring Korean Language Expert - Customer Support

    Location : Chennai (Ambattur)

    Experience : 1 to 7 years

    Shift Timing : Should be flexible with Night Shift

    Interview Process : Managerial Discussion -> Client Discussion

    Roles & Responsibilities:

    • Excellent communication skills in Korean language.
    • Well versed with customer handling skills.
    • Follow communication "scripts" when handling different topics.
    • Basic understanding of tools/platform used for Robotics process automation and workflow automation.
    • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
    • Seize opportunities to upsell products when they arise.
    • Build sustainable relationships and engage customers by taking the extra mile.
    • Keep records of all conversations in our call center database in a comprehensible way.
    • Frequently attend educational seminars to improve knowledge and performance level.
    • Meet personal/team qualitative and quantitative targets.

    Requirements and skills:

    • Minimum 12 months of experience in a customer support role
    • Track record of over-achieving quota
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems (Salesforce) and practices
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectively.
    • Minimal Bachelor's degree of education

    Benefits:

    Night Shift Allowances

    About us:

    Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 13,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range."

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