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- Flight Reservations:
- Utilize Amadeus to make flight reservations according to customer preferences and specifications.
- Provide information on flight options, schedules, and fares to assist customers in making informed decisions.
- Ticketing and Issuance:
- Issue electronic and paper tickets using Amadeus system, ensuring accuracy in passenger details and travel information.
- Verify ticket information, including pricing, rules, and restrictions.
- Customer Service:
- Address customer inquiries, concerns, and requests related to air travel.
- Assist passengers with rebooking, cancellations, and modifications to existing reservations.
- Documentation:
- Ensure all necessary travel documents and visas are in order before completing ticket issuance.
- Maintain accurate and organized records of transactions and customer interactions.
- Compliance and Regulations:
- Stay informed about airline policies, industry regulations, and changes in Amadeus functionality.
- Ensure compliance with airline and industry standards in all ticketing procedures.
- Collaboration:
- Collaborate with colleagues, airline representatives, and other stakeholders to resolve issues and provide efficient service.
- Work closely with other departments to coordinate travel arrangements for group bookings or special requests.
- Problem Resolution:
- Address and resolve booking discrepancies, payment issues, and other challenges that may arise during the ticketing process.
- Continuous Learning:
- Stay updated on Amadeus system updates and enhancements through training sessions and self-directed learning.
- Proven experience as an Air Ticketing Agent with expertise in Amadeus.
- Strong knowledge of airline industry practices, fare structures, and ticketing procedures.
- Excellent communication and customer service skills.
- Attention to detail and accuracy in data entry.
- Ability to work under pressure and meet tight deadlines.
- Familiarity with travel regulations and visa requirements.
- Proficient in using Amadeus system for flight reservations and ticketing.
- High school diploma or equivalent (additional education in travel and tourism is a plus).
- Certification in Amadeus system operations.
Air Ticketing - Bengaluru, India - TRAWELMART WORLD TOURS PRIVATE LIMITED
Description
Key Responsibilities:
Qualifications and Skills:
Education and Certification: