Foreclosures - US Mortgage/ Data Processing - SME/TL - Mumbai/ Hyd - Nagpur, India - 2coms

Description

Job Description of Subject Matter Expert (SME)


Job Title:

SME

Reporting to:
Team Manager/Team leader, Operations

Objectives

The SME's objective is to actively assist a team in accordance with laid down procedures to achieve
and maintain requisite standards of quality and productivity. He / she will report to the Team
leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or
concerns.

Key Result Areas (KRAs)


Operations:
∙Has to complete transactions as per the target set on a daily/weekly/monthly basis.
∙SME needs to be an expert in US foreclosure process (End to End).
∙2+ years' experience working with foreclosures in a servicing/collection's environment.
∙The
SMEis responsible for maintaining constant Foreclosure end to end process knowledge
in the team.
∙Maintaining and documenting all process and investor updates received from the business
area.
∙Will be a part of clients calls as required and will be responsible to update the teams
alongside the Supervisors.
∙Regular cascading / providing training/ refreshers sessions on updates latest updates
received from business and investors to all team members.
∙Conduct the regular knowledge checks with the teams.
∙Actively involved in suggesting and driving process improvements.
∙Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings
/ handle Quality sessions as per process requirement.
∙Monitor and coach underperformers to improve their quality and efficiency.
∙Be a part of the regular production and produce agreed numbers.
∙Address and ensure resolution on all process related queries of the team members.


Qualification:
∙Diploma / Graduate any discipline.
∙- 4 years of experience in BPO, US Mortgage/ Data Processing background.
∙Minimum of 2 years in the Sr. Foreclosure -Process Expert role.

Skill Sets

∙Experience in foreclosure, and mortgage servicing.
∙Should have knowledge of banking industry rules and regulations, and government
regulations regarding foreclosures.
∙The ability to multitask and follow mortgage-servicing guidelines accurately is imperative.
∙Need to be well-versed with US Regulatory and investor guidelines.
∙Good interpersonal skills
∙Good written and verbal Communication skills
∙Analytical and good judging skills
∙Ability to grasp and learn quickly.
∙Ability to coach
∙