Quality Assurance Professional - Bengaluru - beBeeTesting

    beBeeTesting
    beBeeTesting Bengaluru

    5 days ago

    Job title: Quality Engineer

    Description

    Test Lead

    We are seeking a seasoned expert to lead testing efforts in the realm of Contact Centre solutions. The ideal candidate will have expertise in diverse technologies such as NICE, Genesys, Avaya and Amazon Connect.

    • Developing comprehensive test plans and coordinating stakeholders to ensure thorough test coverage and quality assurance

    Owning & executing QA planning strategies for large-scale Contact Centre transformation/migration projects. Crafting bespoke test approaches for IVR CTI call routing skill-based voice mail call recording agent desktop functionalities while overseeing omni-channel platform testing including voice chat email SMS social media capabilities.

    Key Responsibilities:



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