Guest Service Associate - Kolkata - confidential

    confidential
    confidential Kolkata

    4 days ago

    Full time
    Description
    • Serve food courses and alcoholic beverages to guests.
    • Set tables according to type of event and service standards.
    • Answer questions on menu selections.
    • Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
    • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
    • Record transaction in MICROS system at time of order.
    • Check in with guests to ensure satisfaction with each food course and/or beverages.
    • Maintain cleanliness of work areas, china, glass, etc., throughout the day.
    • Complete closing duties, including restocking items, turning off lights, etc.
    • Present physical and accurate check to guest and process payment.
    • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
    • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
    • Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
    • Speak with others using clear and professional language.
    • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
    • Ensure adherence to quality expectations and standards.
    • Read and visually verify information in a variety of formats (e.g., small print).
    • Stand, sit, or walk for an extended period of time or for an entire work shift.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
    • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
    • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
    • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
    • Perform other reasonable job duties as requested by Supervisors.

    PREFERRED QUALIFICATIONS

    • Education: High school diploma or G.E.D. equivalent.
    • Related Work Experience: At least 1 year of related work experience.
    • Supervisory Experience: No supervisory experience.
    • License or Certification: None

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