Operations Analyst III - Pune

Only for registered members Pune, India

1 week ago

Default job background
Full time
+Job summary
The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels across Farmers insurance.

+

Responsibilities

  • Responsible for digital service operations across customer and agent journeys,
    partnering with Product, Technology,and Architecture teams to ensure smooth delivery of features fixes,and enhancements.
  • Define and monitor KPIs such as experience scores CSAT FCR,and system uptime to track digital performance across various digital channels.

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