Operations Analyst III - Pune
1 week ago

The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels across Farmers insurance.
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Responsibilities
- Responsible for digital service operations across customer and agent journeys,
partnering with Product, Technology,and Architecture teams to ensure smooth delivery of features fixes,and enhancements. - Define and monitor KPIs such as experience scores CSAT FCR,and system uptime to track digital performance across various digital channels.
Job description
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