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- Inform customers about new products or product enhancements to expand the banking relationship.
- Coordinate with other functional teams to provide seamless access to other products.
- Enhance customer value by understanding and providing customized solutions.
- Maintain accurate and up-to-date relationship records for assigned customer accounts.
- Penetrate group or family accounts of the existing mapped base.
- Track customer complaints, queries, and turnaround times for customer satisfaction.
- Plan and conduct special sales initiatives and events for prospective and existing corporations.
- Assist the Senior Relationship Manager - NRI in providing a best-in-class customer experience.
- Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers.
- Recommend process changes to improve service efficiency and quality across the branch network.
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Relationship Manager-NRI - Mumbai, India - IDFC FIRST Bank
Description
Job Title: Relationship Manager-NRI
Company: [Company Name]
Function/Department: Retail Banking
Job Purpose:
The role of Relationship Manager-NRI involves building and maintaining strong relationships with Non-Resident Indian (NRI) customers, providing them with tailored solutions to meet their banking needs and ensuring exceptional customer service. This role requires close collaboration with product and operations teams to drive effective customer acquisition, servicing, and deepening.
Key Responsibilities:
Educational Qualifications:
Graduation: Bachelor's degree in engineering, technology, maths, commerce, arts, science, biology, business, computers, engineering, or management.
Post-graduation: MBA or PGDM.
Experience: 3-5 years of relevant branch banking experience.