customer care executive - Hyderabad, India - Nelson Business School

Description

For customer service agents, these may include empathy, time management, active listening, emotional intelligence, and problem-solving


Hard skills:
Agents typically gain hard or technical skills through a formal education or professional experience

Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.