Relationships Director - Pune - beBeeClientCentric

    beBeeClientCentric
    beBeeClientCentric Pune

    1 week ago

    Full time

    Job title: Service Relationship Manager

    Description

    Key Role:

    Service Delivery Excellence

    The role of a Service Relationship Manager (SRM) plays a pivotal part in ensuring seamless end-to-end service delivery to wealth clients. The SRM acts as the primary point of contact for banking and investment-related requirements, while also supporting Relationship Managers during their sales activities or unavailability.


    Main Responsibilities:



    • Superior Client Experience:

    •   · Act as the key service anchor to ensure First Time Right execution of internal and external processes for superior client experience.

    •   · Maintain complete ownership over coordinating and closing service requests promptly.

    •  · Provide expert product knowledge to consistently meet exceptional service standards.


    Maintenance Continuity Support:

    • Cover RM functions when unavailable due to leave, resignation, or transition periods maintaining uninterrupted continuity support to clients especially high-risk scenarios where RMs are transitioning away from institutions without compromising on quality assurance process followed entirely resulting swift problem resolution!

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