Director Business Analytics - Mumbai, India - eClerx

Description

Ideal Candidate: We're looking for a visionary leader with a deep understanding of analytics, a passion for innovation, and a track record of building strong client relationships. If you're ready to make a significant impact and drive growth in a dynamic environment, we'd love to hear from you.

About the Role: Join eClerx as a Senior Client Delivery Lead in Analytics, where you will lead our analytics and data engineering services for one of our top-tier clients, a global leader in payment processing and financial services. This role involves devising growth strategies for our data & analytics operations, managing P&L, and ensuring seamless daily delivery while fostering strong client relationships. You will also serve as a trusted advisor to the client's executive team and a guiding mentor to the service delivery team.

Senior Program Manager Roles & responsibilities:

• Lead and provide strategic direction to teams, ensuring alignment with client's business objectives
• Actively collaborate with the Marketing, Marketing Operations, Marketing Technology, Risk & Controls, and Automation teams to consult and facilitate the seamless execution of marketing campaigns and initiatives
• Collaborate with client stakeholders to shape and execute the target operating model for data operations, data engineering, and insights teams
• Drive revenue growth by understanding client needs, proposing innovative commercial constructs, and capitalising on upsell & cross-sell opportunities
• Accountable for ensuring we are recruiting a highly skilled workforce of data engineers, data analysts and data scientists to support RTB and CTB initiatives of the Client
• Work closely with sales and consulting teams to expand current business and explore new transformation-led opportunities
• Stay updated with industry trends, and champion the adoption of cutting-edge tools, methodologies, and technologies

Qualifications and Requirements:

• Master's / Bachelor's degree in Management / Engineering / Mathematics / Statistics or any related quantitative discipline
• The ideal candidate must have a minimum of 15+ years of experience in Data Management, Analytics, or Decision Science, including P&L Management responsibilities
• Experience working in services/consulting space, building and leading large analytics business and demonstrated success in delivering to clients across industries and domains preferably Banking and Financial Services
• Proven track record of building and leading high growth teams; demonstrated experience in hiring, retaining, and scaling geographically dispersed, high-performing teams
• Experience in collaborating, communicating, and influencing different stakeholders to drive inclusion, efficiency, and creative solutions

Personal Attributes

• Consistently maintains a broad perspective, understanding issues within the larger context of overarching business strategies
• Demonstrates the ability to comprehend business challenges and adeptly translate them into actionable solutions
• Embodies a customer-focused mind-set, always prioritizing their needs
• Excels in both technical and business communication, ensuring clarity and understanding across all levels
• Acts with conviction, ensuring decisions are well-informed and of high quality
• Exhibits strong commercial acumen, understanding the nuances of the business landscape
• Proficient in stakeholder management, ensuring alignment and collaboration across various groups
• Champions and cultivates innovative approaches and solutions.

About eClerx:

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 11,000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx is a leading provider of business process management, analytics, and automation services to a diverse range of industries globally. With a focus on delivering operational excellence and innovative solutions, eClerx helps clients enhance their business processes and drive growth through data-driven insights.

About eClerx Digital and its Data Sciences, Analytics & Consulting Group:

The digital world is a continuously morphing landscape that is as exciting as it is limitless. And we're here to add to its magic.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, e-commerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow, the Sun delivery model, our team of 3,000+ full-time digital delivery employees – at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket – applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

eClerx Digital's has a 500+ strong Data Science, Analytics & Consulting group focused on delivering cutting-edge advanced analytics, digital analytics, data management and artificial intelligence solution to its large client base of fortune 500 firms across the US, Europe and Asia. We are a team of highly driven individuals focused on innovation & client value and always experimenting with the latest trends to deliver the best to our clients. We have won several innovation awards for our work in Data Science. The latest accolades include the Stevie award for first-of-its-kind AI / ML solution for improving customer support services and Great Learning Best Data Science project for personalization using Image Analytics for the Hospitality industry.

We specialize in competitive intelligence and pricing optimization programs for several industries and derivative operations for the financial services market. With a proven track record of delivering world-class quality and innovation to FORTUNE 500 companies, eClerx offers an unparalleled blend of people; processes and technologies to help clients substantially improve their performance at a reduced cost.

Our service portfolio spans the range of data process and analytics services and includes activities such as online catalogue management, price benchmarking, contract analysis, and data mining and financial/operational risk management. We understand client needs and solve business problems by custom designing data processes, assembling a delivery team comprising generalists and domain specialists, and developing customized software to integrate the eClerx process with client internal systems and processes.

Our Analytics, Insights & Reporting spectrum focuses on the full range of data analysis from the web and social analytics to more advanced predictive analytics and big data, all underpinned by a strong business intelligence and visualization team.

Awards and Accolades:

Disclaimer - eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

To learn more about eClerx Digital and its global operations–

Explore opportunities – or share your CV with us at

Stay connected with us on Social Media –

Facebook –

Instagram –