Oracle Flexcube Technical Support - Delhi - confidential

    confidential
    confidential Delhi

    3 days ago

    Full time
    Description

    Roles and Responsibilities:

    • Participate in support and implementation of Oracle FLEXCUBE Corporate Core Banking modules.
    • Manage and support various FLEXCUBE Corporate Modules – Fund Transfer, Payments, Bills & Collection, Letter of Credit, Loans, and General Ledger.
    • Monitor L2/L3 incident escalations, ensuring closure within defined SLAs.
    • Use defined tools, processes, and change-control steps to maintain compliance with Oracle and client quality standards.
    • Conduct application monitoring, system analysis, and issue resolution.
    • Collaborate with offshore teams for customization deliveries, patch sets, and fixes.
    • Provide L1/L2 production support, addressing both technical and functional issues.
    • Participate in scheduled weekend activities (e.g., BCM testing, data center maintenance).
    • Work with client IT and support teams to prepare and deliver regular status and defect reports.
    • Support automation and continuous service improvement initiatives.
    • Analyze debug logs and resolve configuration or system-level issues.
    • Follow structured release and configuration management processes for applying fixes.
    • Ensure security and performance optimization of the core-banking environment.
    • Perform End-of-Day (EOD) and Beginning-of-Day (BOD) batch operations.
    • Manage customer relationships and handle initial escalations effectively.

    Desired Skills and Experience:

    • Hands-on experience in Oracle FLEXCUBE Core Banking product (implementation and/or production support).
    • Strong technical expertise in Oracle Database, SQL, PL/SQL, Java, JavaScript, XML, and Unix shell scripting.
    • Experience in deployments, backup/restore operations, and source control tools.
    • Exposure to EMS, FlexML, SWIFT, and debug capture processes.
    • Strong knowledge of interfaces, batch operations, and troubleshooting.
    • Proficient in Microsoft Office (Word, Excel, PowerPoint).
    • Excellent problem-solving, analytical, and client-facing skills.
    • Ability to perform effective knowledge transfer at the end of assignments.

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