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- To ensure that all departmental operations manuals are prepared and updated annually.
- To maintain the daily log book.
- To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer's report and promotions analysis.
- To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
- To maintain outlet communication board.
- To submit all guest / staff incident reports.
- To report "Lost & Found" items, and handle them in accordance to the Policy & Procedures.
- To attend weekly Food & Beverage meeting and daily operations meeting.
- To control requisitioning, storage and careful use of all operating equipment and supplies.
- Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
- To be demanding and critical when it comes to service standards.
- To ensure that the outlet team projects a warm, professional and welcome image
- To have a complete understanding of financial aspects of the outlet
- To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
- To strictly adhere to the established operating expenses and ensure that all costs are controlled.
- .To obtain and account for the correct settlement of all sales and be overall responsible for cashier / floats and their maintenance.
- To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
- To identify and correct any errors.
- .To implement a consistent guest recognition programs and maintain a relevant guest database
- To provide a courteous, professional, efficient and flexible service at all times, following Novotel Standards.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standard set.
- To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
- To be fully conversant with all services and facilities offered by the hotel.
- To perform opening and closing procedures established for the place of work as assigned.
- To have a thorough understanding and knowledge of all Food & Beverage items in the menu and the ability to recommend Food & Beverage combinations and up selling alternatives.
- To ensure that the place of work and surrounding area is kept clean and organized at all times.
- To monitor operating supplies and reduce spoilage and wastage.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the manager if no immediate solution can be found and assure follow up with guests.
- To identify training needs and plan training programs for the employees.
- To ensure that the outlet employees are adequately trained and have the necessary skills to perform their duties with maximum efficiency.
- To liaise and inform Food & Beverage department and Human Resources department of all training sessions.
- To fully support the departmental trainers function in the department assigned, develop department trainers and assign training responsibilities.
- To assist in the training of Food & Beverage cashiers ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
- To ensure that all employees provide a courteous and professional service at all times.
- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the department' operations manual.
- To conduct staff yearly performance appraisal.
- To ensure that all employees maintain a high standard of personal appearance and hygiene at all times.
- To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- To ensure that all employees have a complete understanding of and adhere to the hotel's employee rules & regulations.
- To ensure that all employees have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
- To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
- To carry out any other reasonable duties and responsibilities as assigned.
- To liaise and organize with Housekeeping department that the established cleaning schedules are strictly adhered to.
- To coordinate all repair and maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet
- To ensure that all employees have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety
- Passionate in Sales and target oriented
- Has up to date F&B knowledge
- Computer literate in Microsoft Window and other system applications required
- Excellent administration, communication and organizational skills
- Good interpersonal skills
- Service oriented with an eye for details
- Multicultural awareness and able to work with people from diverse cultures
- Ability to work independently and has good initiative under dynamic environment
- Self-motivated and energetic
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs
- Ability to work with multiple system
F&B Sales Executive - Mumbai, India - AccorHotel
Description
Job DescriptionMain Duties:
Administration
Customer Service
Financial
Operational
Personnel
Other Duties
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
QualificationsYour experience and skills include: