Product Support Intern - Bengaluru - WATI

    WATI
    WATI Bengaluru

    1 week ago

    Full time
    Description

    About wati

    wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.


    Role Description:

    • We are looking for a Support Intern to join our Customer Support team and gain hands-on experience in supporting a fast-growing SaaS product.
      This role is ideal for someone who wants to build a career in customer support, customer success or SaaS operations.

    Main Responsibilities


    • Respond to customer queries via tickets and live chat under guidance
      Understand customer issues and provide accurate timely resolutions.
    • Escalate bugs & complex issues towards internal teams with proper documentation.
    • L earn & follow SLAs response time quality standards. 
    • Assist testing of new features reproducibility of report ed issues
      l extbf{Analyse recurring iss ues suggest improvements} npproces sses.
      maintain clear professional communication wi th custome rS

    Your Benefits


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