Farmer Success Manager - Jharkhand, India - Kheyti

Description

Farmer Success Manager

Looking for a passionate, young leader for the farmer service function in the Eastern Region at a globally recognized Agri-tech startup

Kheyti and our promise

• Kheyti is working on the 3 biggest challenges facing our planet - climate change, livelihoods & food security. We exist to increase incomes for farmers affected by climate change. See our intro video here. We wish to see every farmer become climate-smart.
  
• Our team is extremely passionate about solving complex problems. We value people with this passion. We look for an attitude of entrepreneurship and servant leadership. We believe in extreme freedom with responsibility.
  
• Our leadership team has a combined experience of 40+ years in social impact. They are alumnus of Kellogg, Columbia, IIT, and have been featured in EarthShot, TED, Forbes 30U30. Elevate.
  

What you will do

• Manage and coach our front-end agronomy and installation staff to deliver amazing services
  
• Make Kheyti's first-time "customers" into long-term "clients" through timely customer service and trust building
  
• Deliver the best customer experience to our farmers - live and breathe our value of "farmer-centricity"
  
• Build strong relationships with new and existing farmers through field visits and remotely through our call center
  
• Solve customer complaints effectively and quickly; coordinate well with other teams to ensure quick resolution
  
• Get referrals from existing farmers and handover to the sales team to intensify in existing regions.
  
• Build a recurring input and add-on sales business by selling to farmers
  

Ideal persona

Qualifications

• At least 2 years in managing people
  
• 3 Years of experience in rural areas preferably in customer facing roles
  
• VERY strong communication skills
  
• Willing to travel at least 15 days a month in rural india
  

Attitudes

• Ability to be creative and think on their feet while dealing with farmers
  
• Willingness to be on the ground along with the front-line staff
  
• Mindset of servant leadership and wanting to invest time in coaching reportees
  

Process

1. Application:
   
2. Resume shortlist
   
3. Round 1 interview
   
4. Case Study
   
5. Round 2 interview
   
6. Field Visit