CEC Officer- Inbound- Privileges Customer - Noida, India - Ready2Hire HR Consulting

Description

Position:
CEC Officer Inbound PrivilegesCustomer BankingMin

Max Experience: 14yearsLocation:NoidaNP: Immediate JoinerpreferredSkills: Customer ServicingInformation SecurityJobDescription:JOBROLETo Attend the inbound calls of customersin both Retail Liabilities & Credit Cards and processthequeries & requests to customerssatisfactionTo identify and convert theopportunities for cross selling (banking product) on customerscallResponsible for quality communicationand customer servicing within laid down productivityandservicebenchmarks.

Ensure customer delight andconsistent service experience including timely resolutionofcustomerqueries/issues.
Complete the logs specifiedby the process (Endofday target)Adherence toInformation Security norms & quality processnorms.

To be aware of and comply with anyupdates about the processAct on the feedbackgiven by Team Leader/Team Coach or Quality or on the coachingprovided to the team as guidelines for improvingperformance.

JOBDESCRIPTIONGraduatePreferably12 years with 6 months which should to be in customer service roleUnderstanding of call center industry anadvantageExcellent communication skillsVerbal & WrittenFlexible to work24/7 (For Females: 7AM till 8PM) includingSunday/holidaysFlexible to get scattered 8Week Offs in a month with 9hours shiftGoodlistening skills and strong communicationabilities.

Be Confident and willing to learnwith a flair for knowledge.

Possess an upbeat positivecandoattitude & works withintegrityTeam Player collaborativeSelfmotivated person including the ability to act as a role modelwithinthe organization.

Should be able toestablish rapport quickly with peers managers &customers.
logs,service benchmarks,informationsecurity,customer delight,information securitynorms