Assistant team lead - Hyderabad, India - Y-AXIS SOLUTIONS PRIVATE LIMITED

Description

We are currently looking for an Assistant Team Lead to manage our team of recruiters and customer service specialists in our Job Search Services department.

Job Description:

1. Review performance of each member in the team to ensure the process guidelines and deliverables are being met.

2. Identify, facilitate and organize training session for all team members..

3. Submit regular reports to management and seek new ideas and strategies to improve performance at the center.

4. Ensure that clients are kept happy and updated at all times by providing prompt response, reports, and solutions to their challenges at all times.

5. Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

6. Monitor calls, emails, and Social Media interactions to ensure that due procedures and quality standards are strictly adhered to.

7. Ensuring the effective utilization of resources and help the team achieve their targets

8. Support the team with sourcing keywords, strings and also ensure that the team is aware of the current market trends in different countries