Branch Head - Mumbai, India - Careerfit

Description

Responsibilities:

• Oversee all operations and activities of the branch, including sales, customer service, administration, and compliance.
• Develop and implement strategies to achieve branch goals and targets, including revenue growth, customer acquisition, and market expansion.
• Lead and motivate branch staff to achieve performance targets and deliver exceptional customer service.
• Monitor and analyze branch performance metrics, such as sales performance, customer satisfaction, and operational efficiency, and take corrective actions as needed.
• Build and maintain relationships with key customers, partners, and stakeholders to drive business growth and retention.
• Ensure compliance with regulatory requirements, company policies, and procedures, and implement corrective measures as necessary.
• Provide leadership and guidance to branch staff, including training, coaching, and performance management.
• Collaborate with other departments and branches to optimize processes, share best practices, and achieve overall organizational objectives.
• Prepare regular reports and updates for senior management on branch performance, market trends, and strategic initiatives.

Requirements:

• Bachelor's degree in Business Administration, Finance, or related field; Master's degree preferred.
• Proven experience in branch management or leadership role within the financial services industry.
• Strong understanding of banking products, services, and operations.
• Excellent leadership and management skills, with the ability to inspire and motivate a team.
• Solid understanding of sales techniques, customer service principles, and business development strategies.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Strong problem-solving skills and ability to handle challenging situations effectively.
• Proficiency in Microsoft Office suite and banking software/systems.

Skills:

• Leadership: Leading and motivating a team to achieve branch goals.
• Sales Management: Developing and implementing sales strategies to drive revenue growth.
• Customer Service: Ensuring high levels of customer satisfaction and retention.
• Financial Acumen: Understanding of financial products, services, and industry regulations.
• Communication: Communicating effectively with staff, customers, and stakeholders.

Preferred:

• Previous experience in a similar role within the banking or financial services sector.
• Relevant certifications or training in banking operations, management, or leadership.