Customer Support Manager – Social Casino Games - Kochi

Only for registered members Kochi, India

1 month ago

Job summary

We are looking for a Customer Support Manager to manage player support operations for our games. The ideal candidate will manage a small team handling player query across in-app support tools such as Helpshift and through other channels like emails, direct communication etc.
Key Responsibilities:
Manage a team of customer support executives handling player queries via Helpshift and related support mediums.

Create shift plans/ rosters and workflows to support 7 day-a-week operations including weekends and peak events.

Job description

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