Customer Service Executive - Pune, India - Ikamate HR India Pvt

Description

Desired Skills:

Basic computer related technical knowledge

Impeccable and customer friendly communication both spoken and written

Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage

Basic knowledge of MS-Office (MS-Word/Excel)

As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) being driven by the field force

You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly

Providing help to the distributor over phone or email for resolving his day-to-day semi-technical/ non-technical issues related to the Distributor application by issue identification, analysis and by involving Level-2 support as appropriate

You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues

You should be able to see emerging issues and bring back in quick scalable resolution for such issues