Customer Success Manager - Bengaluru - Simpliwork

    Simpliwork
    Simpliwork Bengaluru

    6 days ago

    Default job background
    Real Estate
    Description

    Job Title: Customer Success Manager

     

    The Customer Success Manager will be responsible for onboarding and engaging with assigned clients, driving value to the customer, and delivering an impactful engagement. They will build relationships with key stakeholders, act as an escalation point for issues affecting client success, and create opportunities for optimal client experience.

     

    Role and Responsibilities:

    • Manage relationships with a portfolio of assigned accounts professionally.
    • Build executive relationships within the customer's organization.
    • Exceed customer retention goals and ensure consistently high retention rates.
    • B uild and maintain strong, trusted working relationships with key decision-makers and power users from onboarding through the customer lifecycle.
    • Gain a thorough understanding of assigned client needs, services signed up for, and client contract details to drive effective communication.
    • Identify risks to client success and proactively engage the client upon identifying a potential retention issue.
    • Develop and execute retention plans for customers at risk.
    • Drive resolution of escalated issues in coordination with leasing, projects, design, and facilities teams.
    • Serve as a voice for accounts internally and keep senior leadership informed of gaps.
    • Manage contract-related inquiries, questions, and issues from clients and other departments.
    • Liaise with team leaders to ensure clients receive the best possible service.

     

    Skillset Required:

    • Proven expertise in handling high-net-worth customers across India.
    • Proven track record of building strong executive-level relationships.
    • High attention to detail and willingness to resolve problems thoroughly.
    • Knowledge of customer success best practices.
    • Exceptional communication and relationship management skills.
    • Exceptional time management and multiple stakeholder management experiences.

     

    Experience:

    5-7 years of experience in Customer Success, Account Management, customer service, or guest relations roles.

     

    Qualification:

    Hotel Management Graduate or equivalent degree.



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