- Manage relationships with a portfolio of assigned accounts professionally.
- Build executive relationships within the customer's organization.
- Exceed customer retention goals and ensure consistently high retention rates.
- B uild and maintain strong, trusted working relationships with key decision-makers and power users from onboarding through the customer lifecycle.
- Gain a thorough understanding of assigned client needs, services signed up for, and client contract details to drive effective communication.
- Identify risks to client success and proactively engage the client upon identifying a potential retention issue.
- Develop and execute retention plans for customers at risk.
- Drive resolution of escalated issues in coordination with leasing, projects, design, and facilities teams.
- Serve as a voice for accounts internally and keep senior leadership informed of gaps.
- Manage contract-related inquiries, questions, and issues from clients and other departments.
- Liaise with team leaders to ensure clients receive the best possible service.
- Proven expertise in handling high-net-worth customers across India.
- Proven track record of building strong executive-level relationships.
- High attention to detail and willingness to resolve problems thoroughly.
- Knowledge of customer success best practices.
- Exceptional communication and relationship management skills.
- Exceptional time management and multiple stakeholder management experiences.
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Technical Success Manager
6 days ago
Chargebee Bangalore UrbanChargebee empowers businesses of all sizes to maximize growth potential and revenue by adapting quickly and increasing customer loyalty through its global subscription management platform. · Job Description · The Technical Success Manager (TSM) role is a collaborative effort with ...
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Manager - Customer Success
6 days ago
Animaker BengaluruWe are seeking an ambitious Farming Manager or Account Management or Customer Success Manager to lead our Sales team in forging strong customer relationships, driving business growth and delighting our customers. · As a fast-paced startup with innovative solutions in visual conte ...
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Account Success Manager
6 days ago
Grid Dynamics BengaluruJob Description: · We seek an experienced sales professional to drive business growth in India. The ideal candidate will have a proven track record of success in managing sales teams and expanding customer bases. · The successful candidate will be responsible for: · Developing an ...
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Manager - Customer Success - IT
6 days ago
Kwan Ventures Bengaluru**Manager - Customer Success - US/ EMEA (Europe Shift)** · **Role Overview:** · As a Customer Success Manager (CSM), you will be the primary point of contact for our customers, responsible for driving adoption, ensuring satisfaction, and delivering measurable business outcomes. Y ...
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- Manager - Customer Success
3 days ago
Murf BengaluruAbout Murf AI · We're simplifying multimedia creation by harnessing the power of artificial intelligence. · Our platform empowers users to craft high-quality voiceovers effortlessly, without the need for recording equipment. · We're working on bleeding-edge research problems in s ...
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Customer Success Manager
6 days ago
Borneo Bangalore UrbanRole Overview: · We are seeking a dynamic and results-driven Customer Success Manager (CSM) to join Borneo. As a CSM, you will be the trusted advisor and advocate for our customers, ensuring they achieve their desired outcomes and derive maximum value from our products or service ...
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Customer Success Manager
6 days ago
Scrut Automation BengaluruJob Description: · Customer Success Manager - APAC · Role Details · Position: Customer Success Manager · Location: Bangalore · Shift timings: 10am-7pm IST · About SCRUT Automation · SCRUT Automation is an information security and compliance monitoring platform, aimed at helping s ...
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Manager - Customer Success
6 days ago
Torry Harris Business Solutions BengaluruAbout Torry Harris · Torry Harris Business Solutions is a renowned leader in integration-led digital enablement and transformation. We are specialized IT service and digital product providers, having worked for over twenty-five years in the integration space towards enhancing dig ...
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Customer Success Manager
3 days ago
Tableau Bengaluru, IndiaJob Title: Customer Success Manager · About the Role: · We're seeking a driven and customer-focused Customer Success Manager to serve as a primary contact point for Salesforce's largest and highest-profile customers. · You will have responsibility for partnering with a small numb ...
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Customer Success Manager
8 hours ago
Murf AI BengaluruAt Murf AI, we're simplifying multimedia creation by harnessing the power of artificial intelligence. Our platform empowers users to craft high-quality voiceovers effortlessly, without the need for recording equipment. · About Us · Clients in 100+ countries · 8 Million+ registere ...
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Customer Success Manager
3 days ago
Swym BengaluruAbout Us: · Swym is shaping the future of online shopping, providing innovative solutions for e-commerce brands to create seamless and engaging experiences. Our customer base consists of close to 40,000 merchants from over 100 countries. · Job Overview: · We are seeking Customer ...
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Customer Success Manager
6 days ago
Shopalyst BengaluruAbout Shopalyst: · We empower digital marketers with a robust Discovery Commerce platform, connecting people with products they love. · Our SaaS platform is used by over 500 marquee brands across Asia, Europe and Americas for data-driven marketing and sales. · Job Overview · You ...
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Customer Success Manager
6 days ago
Credgenics BengaluruAbout Us: · Credgenics is India's leading SaaS-based debt collection platform. Our platform assists banks, non-banking finance companies, fintech, and ARCs worldwide in digitizing and automating their collection processes, helping them improve recovery rates, reduce time to colle ...
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Customer Success Manager
2 days ago
Tableau Bengaluru, IndiaJob Description · Customer Success Manager · We are currently looking for a versatile Customer Success Manager with expertise in Salesforce to join our team. · About the Role · In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ...
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Customer Success Manager
5 days ago
o9 Solutions, Inc. BengaluruRevolutionary Digital Brain · We have a vision to drive digital transformations of global enterprises using our AI-powered platform, the o9 Digital Brain. · The integrated planning and operational efficiencies we provide help businesses do more, be more and mean more to the world ...
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Customer Success Manager
4 days ago
o9 Solutions, Inc. bangaloreBe part of something revolutionary · We have a vision. Our Digital Brain, o9's AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more a ...
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Customer Success Manager
6 days ago
AppsFlyer Bengaluru, IndiaAbout Us · At AppsFlyer, our culture is defined by our people. We are an approachable and versatile team of professionals who are driven individuals with diverse interests. · Our Values · We believe in personalized service and the value of trust, accessibility, and the personal t ...
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Customer Success Manager
6 days ago
DeltaX Bengaluru, IndiaAbout the Role: · We are seeking a skilled and experienced Customer Success Manager/ Account Manager to lead our team and play a key role in developing and maintaining strong relationships with our clients. · Key Responsibilities: · Strategic Optimization of Client Accounts: Deve ...
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Customer Success Manager
6 days ago
HireQuotient BengaluruJob Summary · We are seeking a skilled Customer Success Manager to join our team. This individual will serve as a strategic consultant to clients, helping them maximize the value of HireQuotient's solutions and achieve their hiring goals. · About Us · HireQuotient is an AI-first ...
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Client Success Manager
3 days ago
Elior India Bengaluru, IndiaAbout Us: · Elior India is a leading player in the corporate catering and hospitality sector, dedicated to delivering exceptional dining experiences and top-notch service. · Purpose: · As a Manager of Client Success, your role is pivotal in fostering and maintaining strong relati ...
Customer Success Manager - Bengaluru - Simpliwork

Description
Job Title: Customer Success Manager
The Customer Success Manager will be responsible for onboarding and engaging with assigned clients, driving value to the customer, and delivering an impactful engagement. They will build relationships with key stakeholders, act as an escalation point for issues affecting client success, and create opportunities for optimal client experience.
Role and Responsibilities:
Skillset Required:
Experience:
5-7 years of experience in Customer Success, Account Management, customer service, or guest relations roles.
Qualification:
Hotel Management Graduate or equivalent degree.
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Technical Success Manager
Chargebee- Bangalore Urban
-
Manager - Customer Success
Animaker- Bengaluru
-
Account Success Manager
Grid Dynamics- Bengaluru
-
Manager - Customer Success - IT
Kwan Ventures- Bengaluru
-
- Manager - Customer Success
Murf- Bengaluru
-
Customer Success Manager
Borneo- Bangalore Urban
-
Customer Success Manager
Scrut Automation- Bengaluru
-
Manager - Customer Success
Torry Harris Business Solutions- Bengaluru
-
Customer Success Manager
Tableau- Bengaluru, India
-
Customer Success Manager
Murf AI- Bengaluru
-
Customer Success Manager
Swym- Bengaluru
-
Customer Success Manager
Shopalyst- Bengaluru
-
Customer Success Manager
Credgenics- Bengaluru
-
Customer Success Manager
Tableau- Bengaluru, India
-
Customer Success Manager
o9 Solutions, Inc.- Bengaluru
-
Customer Success Manager
o9 Solutions, Inc.- bangalore
-
Customer Success Manager
AppsFlyer- Bengaluru, India
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Customer Success Manager
DeltaX- Bengaluru, India
-
Customer Success Manager
HireQuotient- Bengaluru
-
Client Success Manager
Elior India- Bengaluru, India