IT Support Specialist - Mohali, India - Icuerious Research Services

    Icuerious Research Services
    Icuerious Research Services Mohali, India

    4 weeks ago

    Default job background
    Full time
    Description

    Job Description

    We are seeking an IT Support Specialist who will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems related to computer systems, software, and other equipment.

    Job Qualification

    The ideal candidate will have a diploma in CSE/IT, a B.Sc. in IT, a BCA, or an MCA, or 3 4 years of relevant experience in the IT domain.

    Duties and responsibilities:
    • To provide technical assistance with computer hardware, software, networks, printers, scanners, servers, and existing or new applications.
    • To conduct regular system health checks to ensure smooth operations.
    • To maintain accurate records of IT assets in the organisation using Excel sheets.
    • To resolve the tickets raised by employees in a timely manner.
    • Setting up accounts for new users.
    • To keep a log and track bugs to improve system performance.
    • To understand, implement, create, and maintain solutions and processes for online databases, CRM, and other management portals like HRMS, accounting, and calling software.
    • To stay updated with the latest advancements in technology management to provide proactive support.
    Requirements and Skills:
    • Basic knowledge of MS Office.
    • Sound knowledge of VPN and fileserver/FTP servers.
    • excellent troubleshooting skills related to hardware, software, and servers
    • 3-4 years of working experience in IT support