Lead Application Support Engineer(ServiceNow) - Chennai, India - DTCC

Description

Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets.

We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.

We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role :

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.

Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidentsWhat You'll Do

Verify analysis performed by team members and implement changes required to prevent reoccurance of incidentsExecute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. Servicenow)Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed, maintain ITL standards.

Review and update knowledge articles and runbooks with application development teams to confirm information is up to dateCollaborate with internal teams to provide answers to application issues and escalate to as neededValidate and submit responses to requests for information from onging auditsReview and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as neededIdentify and implement automation opportunities to reduce manual effort associated with application monitoringPartner with development teams to provide input into the design and development stages of applicationsAligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriatelyQualification:
Minimum of 6 years of related experienceBachelor's degree preferred or equivalent experience

Talent Required for Success:

Experience with application supportExtensive experience in service nowExperience in different technologies and applications:Networking and Storage technologies – TCP/IP, EMC, NetApp, HP, CiscoDatabase – Oracle, Sybase, MS SQL, DB2, Greenplum, SnowflakeMiddleware technologies – WebSphere Application Server, WebSphere MQ, Java, JRE, NutanixClustering technologies – Veritas, Red Hat, and VMWare vSphereCloud Computing – AWS, CloudWatch, Cloud Formation, AzureProgramming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions.

Ability to fix and resolve IT problems.
Customer service and communication skills.
Actual salary is determined based on the role, location, individual experience, skills, and other considerations.