EIS - Senior - Thiruvananthapuram, India - EY

    EY
    EY Thiruvananthapuram, India

    2 weeks ago

    EY background
    Description

    The opportunity

  • EIS Application Support Analyst across Policy, Claims, Billing and Customer
  • Expected joining date Immediate.
  • Experience: 3 to 6 years' experience

    • Your key responsibilities

  • Participate in incident management P1 / P2 ticket analysis, requirement analysis for enhancements.
  • Investigate EIS issues reported and provide fix as necessary.
  • Good working knowledge in Dynatrace, heap dump analysis, EIS base upgrades, Grafana,
  • Test and deploy applications and systems.
  • Revise, update, refactor and debug code.
  • Collaborate with internal teams to produce software design and architecture, external teams like EIS support for base issues.
  • Improve existing software.
  • Develop documentation throughout the software development life cycle (SDLC).
  • Excellent troubleshooting and communication skills.
  • Attention to detail.
  • Should have understanding and experience of software development best practices.
  • Excellent business communication skills.
  • Willingness to work in night shifts and on-call support.

    • Skills and attributes for success