Customer Relations Manager - Bangalore, Karnataka, India
1 day ago
Job description
Company Overview: A reputed and fastgrowingnbsp;chain of Spa and Skincare Clinics. Awarded and ranked in the Top 50 hottest brands of Bangalore for three consecutive years now, our client has been Bangalores most known and trusted destination for cuttingedge styling, hair and skin care, cosmetology, and wellness services. Founded in 1997, the organization services over 2 lakh plus satisfied clients across 14 avantgarde facilities spread over 60,000 square feet. Role and Responsibilities: We are seeking a highly skilled and motivated Customer Relations Manager to join our team. As a Customer Relations Manager, you will be responsible for developing and maintaining longterm business relationships, serving as an internal advocate and client liaison for our clients. Your key responsibilities will include:- Reviewing feedback across the center and providing help and advice to customers and staff
- Crafting resolution plans for customer issues and ensuring effective communication with customers through various channels
- Analyzing customer satisfaction data, identifying trends and issues, and implementing improvements to customer service procedures
- Handling customer complaints and feedback, resolving issues, and issuing refunds or compensations
- Maintaining accurate records of customer interactions and producing written information for customers
- Leading or supervising a team to deliver highstandard customer service
- Learning about our organizations products or services and staying updated with industry trends
- Driving customer retention and reacquisition strategies
- Proven working experience as a guest relations or customer relationship manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Awareness of the industrys latest technology trends
- Ability to think strategically and lead effectively
- Strong clientfacing and communication skills
- Advanced troubleshooting and multitasking skills
- Guest relations management
- Customer service support
- Management methods and techniques
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