Customer Service Specialist - Mumbai, India - Selections HR Services Private Limited

Description

Job Title: Customer Service Specialist

Location: Airoli

Company: Airoli

Education: HSC / Graduates

Experience: Minimum 6 months of customer service experience preferred. Freshers can also apply.

Salary Range: 18,000 – 23,000 per month + Basic Incentives + TA

Shift Time: Any 9 hours between 5:30 pm – 6:30 am

Weekly Off: Any 2 days off (5 days working)

Responsibilities:

1. Handle customer inquiries and provide appropriate solutions promptly.

2. Assist customers with product information, order status, and issue resolution.

3. Maintain a high level of professionalism and customer satisfaction.

4. Utilize company systems and resources effectively to address customer needs.

5. Meet or exceed productivity and quality targets set by the company.

6. Collaborate with team members and other departments to ensure seamless customer service.

7. Adhere to company policies and procedures at all times.

Requirements:

1. HSC or Graduates with excellent communication skills in English.

2. Prior experience in customer service preferred, but freshers are welcome to apply.

3. Ability to work in a flexible shift schedule, including nights and weekends.

4. Strong problem-solving skills and attention to detail.

5. Proficiency in using computers and navigating multiple software applications.

6. Positive attitude, team player, and willingness to learn and grow within the company.

Round Details:

1. HR Interview: Assess candidate's communication skills, experience, and suitability for the role.

2. OPS Interview: Evaluate candidate's ability to handle operational aspects of the job.

3. Berlitz: Language proficiency assessment.

Benefits:

1. Competitive salary with additional incentives and transportation allowance.

2. Opportunity for career growth and development within the company.

3. Comprehensive training and support provided to all employees.

4. Night drop facility available for employees working late shifts.

5. Positive work environment with a focus on employee satisfaction and well-being.