engineer - customer solutions - Chennai, India - KONE

Description

KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai HO KONE India, as Engineer - Customer Solu.

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer's needs for non-standard and modernisation cases

• Ensures clarity on the solution's scope, including KONE and possible third-party offerings

• Participates in customer meetings and answers customers' technical questions when needed

• Selects the correct product platform on which to make the offering

• Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.

Solution planning – Costing:

• Responsible for correct APF solution costings

• Involves CSE Engineer, Product to understand the costing for corporate and local materials

• Involves CSE Engineer, System to understand the costing for integrations

• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution

Solution planning – Specs:

• Coordinates specification creation

• Performs initial and revised non-standard energy calculations

• Performs traffic analyses

• Accountable for technical site surveys

• Accountable for the technical content of the order between MS 0b and MS 2z

Solution planning – Availability and lead times

• Coordinates solution lead times from Supply Line and local sourcing

Solution planning – Installability

• Ensures that the proposed solution can be installed

• Ensures that the cost and work effort impact of installation is part of the solution's costing, especially in non-standard installation method cases

Solution planning – Maintainability

• Ensures that the proposed solution fulfils the customer's product lifecycle needs

• Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning – Compliance

• Ensures that the proposed solution fulfils local codes, regulations and safety requirements

• Ensures alignment with environmental regulations

• Ensures that the planned solution complies with KONE engineering policy

Key tasks in the KONE Sales process

• Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)

• Executes activities for a holistic solution plan

• Leads full chain engineering teams on major projects until handover to the CSE Engineer, Project

• Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meeting

Key tasks in the KONE Delivery process

• Accountable for layout creation

• Analyses change requirements, and makes proposals for the new solution plan

• Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process

• Proposes change order (variations and addworks) sales opportunities to the Project Manager

• Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors

CSE Engineer, Solution role in the KONE SEB process

• Shares knowledge with maintenance as needed

General responsibilities

• Participates in product and new services release information-sharing sessions

• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs

• Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio

• Contribution to the Customer Solutions Engineering virtual and local network

• Contribute to and utilise the Customer Solutions Engineering case library

• Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)

• Is the primary front line technical contact person for the Supply Line Tendering Engineers