Manager - Wellness - Bengaluru, India - Prudent Insurance Brokers Pvt Ltd.

Description

JD for Wellness

We are looking for smart wellness professionals from the broking / insurer / health & wellness space who are passionate about customer service and ready to own up client relationships and explore cross sell opportunities by creating customized solutions through a consultative approach.

Job Summary:

The position is responsible for executing, coordinating, and tracking the Organization's Wellness programs for clients.

Roles & Responsibilities:

• This position will require developing and maintaining an excellent working relationship with clients, vendors, and internal departments; in addition to providing superior client management/client service while developing an excellent understanding of the industry.
• Works with Sales and Account Management team to establish implementation timelines and metrics for all new accounts. Fully understands and communicates client expectations and background to assist ensure a timely and accurate implementation.
• May be expected to travel to be onsite for new client implementation kick off meetings or other onsite meetings.
• Review population aggregate and participation status reports with your clients on a monthly, quarterly, and annual basis and make strategic recommendations for ongoing program management and ever-increasing member engagement.
• Identify potential program enhancements to increase member satisfaction, utilizing trend data.
• Proactively monitor and measure assigned client program data throughout the year; provide clients with timely and meaningful insights and/or recommendations.
• Work with client requirements for improving annual wellness programming year-over- year. Employ a consultative and solution-based approach to ascertain and articulate the Vitality value proposition with each clients' strategic goals and objectives.
• Proactively communicate with assigned clients and be their main point for contact for day-to-day operational support. Represent your client's best interests within Vitality, ensure that all processes and procedures are completed, quality standards are maintained, and issues are resolved in a timely manner.

Desired profile/who should join:

• Postgraduate with minimum of 3+ years of work experience, largely with Insurance industry
• Prior experience in Wellness
• Have good client engagement Skills.
• Be able to handle multiple projects simultaneously Adhere to guidelines and formats.
• Have a quick, analytical, and growth-oriented mindset.
• Have strong business acumen and critical thinking skills.
• Have strong communication and interpersonal skills to wok across teams.
• Be proactive, self-motivated and enjoy working as part of a team.
• Be capable of orchestrating cross-functional engagements.
• Be organized and methodical in their approach to work.
• Have good negotiation skills.