Exp Cust Supp Mgt Professional - Mumbai, India - Honeywell

    Honeywell
    Honeywell Mumbai, India

    2 weeks ago

    Honeywell background
    Description

    Honeywell Connected Enterprise (HCE) is reinventing the way industries measure, analyze, and run their complex operations as we pivot from manufacturing to lead the Industrial Internet of Things (IIoT) software revolution. HCE is a disruptor that develops industrial-grade software and services that transforms how companies use operational data to improve processes, enhance productivity, support sustainability initiatives, and empower workers. We are building a smarter, safer and more sustainable world through AI-backed insights. With HCE, every day is our customer's best day of performance.


    Summary:

    As a Delivery Consultant, you will support all phases of product delivery and implementation. This includes analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This is a unique opportunity to be a part of a new team working with premier accounts. This position will interact with various levels of management and will have great visibility both internally and externally.

    Required skills:

    · Familiarity with writing user stories and capturing them in tools such as Agile Accelerator, Jira, Excel

    · Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle

    · Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment

    · 3+ years of proven experience in an analytical or business/quality systems environment.

    · Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering

    · Must be willing to travel 25%-50%, post-COVID

    Preferred Skills:

    · Salesforce experience highly preferred (3+ years preferred)

    · Familiarity with MS Office Outlook, Word, Visio and Excel

    · Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is also a plus. Experience with other SaaS software, document management systems or quality management software tools (i.e. ERP, MES, EDMS and QMS) is highly preferred. Experience with implementing QMS, documenting validation plans and conducting customer workshops