Customer Service Representative - Gurugram, India - Togopool Pvt. Ltd.

Description

At Togopool Private Limited, we are more than just a company we are a community-driven solution dedicated to transforming daily commutes and reducing our collective carbon footprint. As a carpool and bikepool app, we have redefined the way people travel by connecting riders with drivers heading in the same direction. Our mission is to make commuting more sustainable, cost-effective, and enjoyable for everyone.

Role Description

This is an internship role for a Customer Care Intern located in Gurugram. As a Customer Care Intern at Togopool, you will be responsible for handling customer queries, resolving complaints, and providing excellent customer service via phone, email, and social media. You will also collaborate with cross-functional teams to identify trends and provide valuable insights to improve customer experience.

Qualifications

Excellent verbal and written communication skills in English and Hindi

Good problem-solving and critical thinking skills

Ability to multitask and work in a fast-paced environment

Able to work well in a team and independently

Proficiency in Microsoft Office and Google Suite

Customer service experience is a plus

High school diploma or currently enrolled in a college or university program