Member Experience Manager - Amritsar - confidential

    confidential
    confidential Amritsar

    2 days ago

    Full time
    Description
    • Responsible for managing the entire Member Onboarding Process to ensure a smooth start to the member's fitness journey.
    • Conducts comprehensive fitness consultations to understand individual needs and goals.
    • Determines the right mix of personnel and tools tailored for each member to optimize their experience.
    • Accountable for improving and maintaining a strong retention score through proactive member engagement.
    • Strategizes, organizes, and promotes programs across multiple areas including Community Events, Self-Directed Workouts, Group Classes, and Personal Training.
    • Manages the onboarding of trainers and is responsible for staff training and development.
    • Creates regular touch-points with members, including calling irregular members to re-engage them.
    • Develops educational resources and plans member engagement activities to build long-term member satisfaction and loyalty.

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