Customer Service Representative - Chennai, India - HCLTech

    HCLTech
    HCLTech Chennai, India

    2 weeks ago

    HCLTech background
    Description

    Greetings

    Walk-In Drive for Customer Service Representative - HCLTech

    Profile - Voice, customer service.

    HCL Tech Hiring for US Voice Process - 30th Mar & 1st April 2024 Walk in directly.

    Designation: Customer Care Representative for Fresher's

    Any Grad/UG can apply (No Regular Students / No Law Graduate)

    Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,

    Elcot Sez, Sholinganallur, Chennai –

    Work Location: Chennai, Navalur / Ambattur

    Two Ways Cabs Available

    Walk-in Date - 30th Mar & 1st April 2024

    Timing- 10.30am-4pm

    Job Description - Contact Centre Customer Service Executive

    Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

    Work Experience & Qualification criteria:

    • Excellent communication skills - both verbal and written - with a professional telephone etiquette
    • Helpful, empathetic, and enthusiastic about customer service
    • Freshers in UK Inbound calling preferably in Banking domain

    Job Description

    • Answer all inbound queries as per call flow procedure.
    • Adherence to process to ensure high quality and customer service.
    • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
    • Break schedule adherence.
    • Involvement in motivational activities, implementing feedback given during monitoring sessions.
    • Updating various logs like escalation log, complaint tracker etc.
    • Ensuring data security - proprietary data of customers

    Contact Person : HR- Sivashankari M

    Mail:

    Regards,

    Sivashankari M

    Executive HR - TAG | HCLTech