Business Support System - Bengaluru / Bangalore - Value Innovation Labs

    Value Innovation Labs
    Value Innovation Labs Bengaluru / Bangalore

    4 days ago

    Full time
    Description

    We are seeking a dynamic and detail-oriented BSS Professional with 1–5 years of experience to support and enhance our Business Support Systems. The ideal candidate will be involved in day-to-day operations, configuration, integration, and support of BSS modules such as billing, CRM, order management, and provisioning in a telecom or IT environment.

    Key Responsibilities:

    • Work on the configuration, customization, and support of BSS applications and platforms.
    • Support business processes related to billing, customer relationship management (CRM), order-to-cash, and service provisioning.
    • Collaborate with cross-functional teams to analyze requirements and deliver enhancements or fixes.
    • Monitor system performance and proactively identify and resolve issues.
    • Prepare documentation, user manuals, and operational procedures.
    • Ensure data integrity and compliance with business rules and SLAs.
    • Participate in system upgrades, patches, and testing activities.
    • Provide Level 1/2 application support for BSS-related incidents and service requests.

    Required Skills and Qualifications:

    • 1–5 years of hands-on experience in BSS systems such as billing, CRM, order management, and provisioning.
    • Understanding of telecom processes including subscriber management, rating, charging, invoicing, etc.
    • Experience with tools/platforms such as Amdocs, Ericsson, Netcracker, Huawei BSS, or equivalent.
    • Knowledge of relational databases (e.g., Oracle, MySQL) and SQL scripting.
    • Basic understanding of APIs, integrations, and data flows within BSS.
    • Good communication and analytical skills.
    • Ability to work in a fast-paced, SLA-driven environment.

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