- Feedback Collection: Collect customer feedback and inputs from various channels, including conversations, surveys, and online media.
- Data Analysis: Analyze data to derive patterns and identify areas for improvement.
- Actionable Insights: Translate findings into actionable insights and concrete areas for enhancement.
- Cross-Functional Collaboration: Collaborate with various functional teams to prioritize and implement identified changes.
- Impact Monitoring: Monitor the impact of implemented changes and iterate as necessary to ensure continuous improvement.
- 2+ years of experience, preferably in a startup environment.
- Experience in customer insights, Voice of Customer (VOC) roles, and customer research is a plus.
- A customer-first mindset with a deep understanding of customer behavior and the ability to translate core customer insights into actionable improvements.
- Strong analytical skills with the ability to interpret data, draw insights, and make informed decisions using visualization and analytical tools.
- Ability to thrive in a fast-paced, dynamic environment and drive results.
- Demonstrated bias for action, ownership mentality, and determination to overcome challenges and achieve goals.
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Customer Insights Manager - Mumbai - confidential
Description
Customer Insights Manager
This role at MOSAIC Wellness is for a Customer Insights Manager who will be crucial in shaping our customer experience. You'll serve as the source of truth for understanding customer needs, preferences, and concerns, using these insights in a highly cross-functional capacity to implement improvements and significantly enhance the overall experience and Net Promoter Score (NPS).
Key Responsibilities
Qualifications
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Insights Manager
Only for registered members Mumbai
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Manager, Consumer Insights
Only for registered members Mumbai Metropolitan Region
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Manager-Industry Insights
Only for registered members Mumbai
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Market Insights Manager
Only for registered members Mumbai, Mumbai, Mumbai Suburban
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Manager-Industry Insights
Only for registered members Mumbai Metropolitan Region
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Manager Customer Insights
Only for registered members Mumbai
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Manager, Consumer Insights
Only for registered members Mumbai
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Manager-Industry Insights
Only for registered members Mumbai
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Manager - DSA Insights
Only for registered members Mumbai Metropolitan Region
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Manager, Consumer Insights
Only for registered members Mumbai City
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Insights & Strategy Manager
Only for registered members Mumbai City
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Manager-Industry Insights
Only for registered members Mumbai City
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Consumer Insights Manager
Only for registered members Mumbai City
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Manager - DSA Insights
Only for registered members Mumbai City
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Assistant Manager Consumer Insights
Only for registered members Mumbai
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Assistant Manager Consumer Insights
Only for registered members Mumbai Metropolitan Region
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Consumer Sensory Insight Manager
Only for registered members Mumbai Metropolitan Region
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Manager - Data Analytics & Insights
Only for registered members Mumbai, Maharashtra
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Assistant Manager Consumer Insights
Only for registered members Mumbai
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Manager - Data Analytics & Insight
Only for registered members Mumbai