Customer Insights Manager - Mumbai - confidential

    confidential
    confidential Mumbai

    1 week ago

    Full time ₹1,200,000 - ₹2,800,000 (INR) per year *
    Description

    Customer Insights Manager

    This role at MOSAIC Wellness is for a Customer Insights Manager who will be crucial in shaping our customer experience. You'll serve as the source of truth for understanding customer needs, preferences, and concerns, using these insights in a highly cross-functional capacity to implement improvements and significantly enhance the overall experience and Net Promoter Score (NPS).

    Key Responsibilities

    • Feedback Collection: Collect customer feedback and inputs from various channels, including conversations, surveys, and online media.
    • Data Analysis: Analyze data to derive patterns and identify areas for improvement.
    • Actionable Insights: Translate findings into actionable insights and concrete areas for enhancement.
    • Cross-Functional Collaboration: Collaborate with various functional teams to prioritize and implement identified changes.
    • Impact Monitoring: Monitor the impact of implemented changes and iterate as necessary to ensure continuous improvement.

    Qualifications

    • 2+ years of experience, preferably in a startup environment.
    • Experience in customer insights, Voice of Customer (VOC) roles, and customer research is a plus.
    • A customer-first mindset with a deep understanding of customer behavior and the ability to translate core customer insights into actionable improvements.
    • Strong analytical skills with the ability to interpret data, draw insights, and make informed decisions using visualization and analytical tools.
    • Ability to thrive in a fast-paced, dynamic environment and drive results.
    • Demonstrated bias for action, ownership mentality, and determination to overcome challenges and achieve goals.
    * This salary range is an estimation made by beBee
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